Order & Delivery

Voor de Nederlandse versie, klik hier

How can you pay?

To ensure your payments are properly & safely processed, we are working with Mollie. Mollie provides for a safe and transparent banking platform. You can choose one of the following payment methods:

  • Belfius Direct Net;
  • Credit Card (Visa / MasterCard / American Express);
  • Ideal;
  • KBC / CBC Payment Buttons;
  • Bancontact / Mister Cash; and
  • Sofort Banking.

Furthermore, the customer can also pay via:

• Direct Bank Transfer (*); and
• Paypal.

(*) Please note that the packet is only sent when the money is on our bank account. This may take several days.

Who are our partners for the delivery?

For our delivery we work with Bpost. All orders are delivered to the delivery address specified by you. In case you are not home during the day to collect your package, the postman puts your package at the nearest post office.

All orders placed and paid before 20:00 will be sent the first following business day. If the delivery would take longer, we will reach out to you immediately. That way you will never end up with any surprises when shopping at Raisin’Star.

When is the delivery for free?

Orders as of € 85 are delivered free of charge to you in case you live in Belgium or the Netherlands. For free delivery to other countries, we refer to the below table.

Raisin’Star regularly organizes actions whereby delivery is for free.

Shipping & Delivery Terms

The shipping costs are shown in the shopping cart.

Below you can find an overview of the shipping costs and delivery time by country. For shipment to other countries, please contact us to receive the correct rate.

Country Delivery Cost Free Delivery as of Delivery Term
Belgium € 4,50 or € 5,50, depending on the delivery method the customer opts for € 50 1 to 3 working days
The Netherlands € 6,50 € 50 2 to 4 working days
Luxembourg € 6,50 € 85 2 to 4 working days
Germany € 7,00 € 85 2 to 4 working days
France € 7,50 € 85 2 to 4 working days
United Kingdom € 9,00 € 85 3 to 5 working days

Ordering

Once you have placed your order, you will immediately receive an e-mail confirmation (at the email address provided by you).

Should you not receive this email, please check your spam/junk folder (preferably via a computer/laptop instead of a mobile).

If our e-mail is not in this folder, please check with us at info@raisinstar.be to be sure that the order has been well received.

Any other questions?

If you have any other questions, you can ask them via the contact form. Please select “Order & Delivery” as subject.